Terms of Use

The use of the website www.ccpay.sg and related services is subject to the following Terms of Use.

  1. Scope of these terms, conclusion of the contract

1.1 The Terms of Use govern the legal relationship between ccpay.sg and the user. We deliver our services exclusively on the basis of these Terms of Use.

”CC Financial Services”, C.Reg. No: 201701438H, address: 2 Kallang Avenue #07-33 CT HUB, Singapore 339407 (hereinafter also referred to as “we” or “Ccpay.sg”) is the provider responsible for this website and its subpages (hereinafter also referred to as “Ccpay.sg”). Ccpay.sg uses this website to mediate payment service and e-wallet users.

1.2 The current version of the Terms of Use is published on www.ccpay.sg (hereinafter, “the Site” or “Ccpay.sg”) and can be accessed and printed at any time.

1.3 Ccpay.sg reserves the right to change these terms of use at any time, when this becomes necessary. Material contract components, especially the main due services that would be subject of an adjusted contract, are not subject to this condition. Modifications and additional terms and conditions will be effective immediately and incorporated into this terms of use. Your continued use of the e-wallet platform will be deemed acceptance thereof. The actual and current version of the Terms of Use is published on www.ccpay.sg/terms and conditions.

1.4 Ccpay.sg does not offer any advisory or consulting services nor in investment or in taxation or legal issues or escrow services. Ccpay.sg does not provide any ICO (Initial Coin Offerings) or related services, does not engage in any virtual (crypto) coin mining, does not trade (exchange) any virtual (crypto) coins. Ccpay.sg is only a website (e-wallet platform) to mediate payment service, transfer service, remittance service between users and merchants.

  1. Registration

2.1 The use of Ccpay.sg is only possible after a registration and client identify/verification according to AMC/KYC policies. At registration the user has to state an email address as a username and choose a password. You can also register using your social network account. Ccpay.sg provides 2FA (double-factor authorization) for it’s users via Google Authenticator that implements two-step verification service. Authenticator provides a six- to eight-digit one-time password which users must provide in addition to their username and password to log in. The users may use or decline to use 2FA on their own discretion.

2.2 Before users can make transactions they need to fulfil registration. To complete the registration, the client has to comply with identify/verification according to AMC/KYC policies and state the following information:

  • First and Last name;
  • Date of birth;
  • Gender;
  • Phone number;
  • Country;
  • City;
  • State/Province/Region;
  • ZIP/Postcode;
  • Address;
  • ID document type and number, issue and expiration date, country of issue;

Our identity verification procedure requires the customer during the registering to provide us with:

  • not expired ID document (e.g., national ID or international passport or driver licence) – first page with photo.
  • proof of address (e.g., a certified tenancy agreement or a bank statement with address and name mentioned (issued not more than 3 months ago) or a utility or electricity bill with address and name mentioned (issued not more than 3 months ago) or tax return or council tax with address and name mentioned (issued not more than 3 months ago) or other official document with current resident address and full name).

The customer should provide us with the scan copy of abovementioned documents AND a “selfie” photo of him(her)self holding one of ID document (mentioned in “a” above) and a sheet of paper with the inscription “Ccpay.sg” and the current date. Once the registration and identity verification procedure is complete and confirmed by us, the customer can use Ccpay.sg.

Ccpay.sg has a right to reject any person on registering on www.ccpay.sg and using related services according to AML/KYC policies. Ccpay.sg may from time to time temporarily reject customers from some countries/territories. This can be because of legal issues or AML policies or technical reasons or other temporary reason. The current list of such countries/territories can be seen here.

2.3 The rights from this contract and the personal area are not transferable. Users are required to keep their password secret and to change the password immediately if there is a certain likelihood that third parties might have access to the password. Ccpay.sg will never ask users for their password, neither by email nor by telephone. Therefore users will never reveal their password by phone or by email, even if an email or telephone call makes the impression to be coming from Ccpay.sg.

2.4 During the registration users are required to state correct and complete information about themselves. This data is stored in the personal area which is only accessible by the user.

2.5 Users inform Ccpay.sg immediately about any changes of the stated data. This especially applies to contact information.

2.6 Users may change their personal information at any time. In case to do it users should send an e-mail to the customer service department, so this can be sorted out for users.

  1. Functioning and use of the payment platform

3.1 Users can act as a merchant and/or as a customer on e-wallet platform Ccpay.sg. Merchants can use payment services to get money and users can use their asset to buy products and services. All crypto-currency transactions on Ccpay.sg must be secured by crypto collateral.

3.2 Ccpay.sg runs the platform to secure all transactions. In addition to that Ccpay.sg offers user additional paid services that are related to such different roles of Ccpay.sg:

  • as a provider of the technical platform of the network;
  • as a service provider for the conclusion and administration of cryptocurrency exchange;
  • as a provider of additional paid services.
  1. General rules for merchants and users

4.1 To protect the privacy of all users, both merchants and users generally remain anonymous to each other.

4.2 The user receives a personal identification number from Ccpay.sg (‘user ID’), by which merchants and users are identifiable for Ccpay.sg. Ccpay.sg will disclose the identity of the respective counterparty if a party requests this in written form and if the party proves that the disclosure is necessary for the enforcement of rights and/or protectable interests versus the user or versus third parties.

4.3 Users can look up their data in their personal area which is only accessible to them.

  1. General conditions for the use of the e-wallet platform

5.1 Payments are offered by Ccpay.sg exclusively to private individuals and entities. The e-wallet platform can only be used by registered merchants & users on their own account.

5.2 Moreover, Ccpay.sg only grants access to users who

  • are contractually capable (have full legal capacity (competence) without restrictions);
  • have stated the minimum required information about them during the registration;
  • comply with other requirements from these terms of use.

Private individuals must further possess unlimited legal capacity to gain access to the platform.

5.3 Ccpay.sg makes the data and information of the user publicly available anonymously (i.e. without a reference to the identity), when a user wants to pay. The data will only be made accessible if the content of this data complies with general rules of netiquette, these terms of use and current law.

  1. Payment amount

The amount of payment can be difference – depending on the payment channel. Ccpay.sg also has a right to limit the payment amount due to its AML policy. The payment amount can have decimals with a denomination of 0.01 and will do the rounding up.

  1. Availability

8.1 The e-wallet platform is made available under the current state of technology. The use of the e-wallet platform assumes that users have access to technical means that are necessary to access the platform (a computer, an internet connection etc.). Ccpay.sg has the right to further develop the service environment constantly.

8.2 CitizPasy.com only submits data within the personal section of the platform by an encrypted connection but has no influence on the transfer of data via the internet itself. Ccpay.sg secures its systems against unauthorized access to secured data. An absolute protection against attacks by hackers however is not possible at the current state of technology and Ccpay.sg does not liable if such happens.

8.3 Ccpay.sg strives to make the e-wallet platform accessible at any time within technological and economical reason. However, it is not always possible and you agree with that. Especially maintenance, security and capacity reasons as well as events that are beyond the control of Ccpay.sg (disruptions of public communication networks, power outages or similar incidents) can lead to short term disruptions or to a temporary shutdown of the platform. Ccpay.sg does not assume any liability for circumstances that are beyond the control of Ccpay.sg. The access to the platform also depends on the technological equipment of the user and the data transmission through the internet by third parties.

8.4 Ccpay.sg provides its services based on the current technical status of the internet and the current technological, legal and commercial surrounding conditions for its use. Ccpay.sg is not obligated to increase the scope of its services, even if this was possible due to technological developments of the internet.

8.5 Ccpay.sg reserves the right to change the services offered on the platform.

  1. Compensation, fees

9.1 The access and use of the Ccpay.sg platform is charged according to terms are displayed at Payment terms and benchmarks.

  1. Privacy

The processing of data given by users to Ccpay.sg is done under strict observation of data protection and privacy prescriptions according to Privacy Policy which is the part of Terms of Use.

  1. Duration, cancellation

11.1 The duration of the contract which is closed according to these terms of use about the use of the e-wallet platform is unlimited. The contract can be cancelled by the user and by Ccpay.sg with a notice period of two weeks to the end of a month.

11.2 The cancellation by the user has to be completed in written form and needs to be addressed to Ccpay.sg via email to info@ccpay.sg. The cancellation by Ccpay.sg is made in written form and needs to be addressed to the Email submitted during the registration.

11.3 If the user is a merchant, such a cancellation only becomes valid the earliest after all services are repaid including rental fee, transaction fee and any others which are stated on the contract between merchant and Ccpay.sg.

11.4 If the user is a consumer, such a cancellation is simple which just remove all registered  personal information.

11.5 In case of a cancellation Ccpay.sg can exclude the user from concluding new transaction immediately, so that the use of the platform is restricted to the processing of already existing transactions.

11.6 The right to cancellation due to important reasons remains untouched by the previous regulations.

11.7 After the cancellation becomes effective Ccpay.sg will delete data five years later.

  1. Liability limitation regarding the use of the platform

12.1 Ccpay.sg is not liable for the risk that a payment provider does not repay principal or in case of a third party fraud.

12.2 Ccpay.sg does not consult or advise users in the decision to use the payment. It is solely the user’s decision if and at to which amount via the e-wallet platform.

12.3 Ccpay.sg is not liable for any tax duties of customers.

12.4 Other Liability issues are mentioned in “Disclaimer and Consent”.

  1. Final clause

13.1 These terms of use and the legal relationship between the user and Ccpay.sg are subject to the Laws of Singapore.

13.2 Should a regulation from these terms be ineffective or should it become ineffective, the effectiveness of the remaining regulations remains unaffected. In the course of a contract adjustment Ccpay.sg will replace the ineffective rule with an effective rule that comes economically closest to the ineffective rule in a legal way.

13.3 The Terms of Use consist of Terms of Use itself, Privacy Policy, Disclaimer and Consent and AML/KYC policy which are the integral part of The Terms of Use. By accepting this Terms of Use you agree with all of above mentioned as well as in Privacy Policy, Disclaimer and Consent, AML/KYC policy without any objection.

12.4 By registering as a user of Ccpay.sg you are giving consent with the Terms of Use, the Privacy Policy and Disclaimer and Consent, AML/KYC policy without any objections or misunderstandings.

Copyright © 2018 CC Pay-Alipay & WeChat Pay Strategic Partner in Singapore